Note: This Meeting is open to all CPPC and ÀϾÅÆ·²è Moving and Storage Conference Members.
ÀϾÅÆ·²è-MSC and CPPC Joint Webinar: The ÀϾÅÆ·²è-MSC Household Goods Dispute Settlement Program
Webinar Description: Ìý
Join the Claims Prevention & Procedure Council (CPPC) and ÀϾÅÆ·²è Moving and Storage Conference (ÀϾÅÆ·²è-MSC) on September 9, 2026 at 1 PM Eastern Time for a joint webinar on the .
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Under , all interstate movers must establish or participate in an arbitration program for individual shippers to resolve disputes about property loss and damage and disputes about charges in addition to those collected at delivery. Tune into this educational webinar to learn about ÀϾÅÆ·²è-MSC’s arbitration program, available to all ÀϾÅÆ·²è-MSC member companies.
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Key Takeaways:
- What is arbitration?
- How do I use the ?
- What is FORUM and how is arbitration administered?
- Review of ÀϾÅÆ·²è-MSC Household Goods Dispute Settlement Program Rule Changes – Effective April 1, 2026
- FMCSA resources and other helpful tools
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**Please note, this will be an educational webinar. ÀϾÅÆ·²è-MSC, CPPC, and FORUM cannot provide any advice or counsel related to a specific arbitration case or dispute, nor comment on arbitration outcomes or how to improve them from the carrier perspective.
Guest Speakers:
Renee Fossen
Director of Arbitration
FORUM
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Danielle Hahami
Manager, Moving and Storage Conference
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A recording will be provided to all approved registrants post webinar even if you are not able to attend
NOTICE: ÀϾÅÆ·²è webinars are strictly educational for our members and are not press events. The information contained in this webinar is not intended for, nor should it be used in, the production, editing or creation of news or analysis pieces. Participants are also forbidden from using them as background for published materials, white papers or other communications. Therefore, the contents of this webinar are strictly embargoed and off the record.Ìý